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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850112
Report Date: 02/28/2026
Date Signed: 02/28/2026 11:36:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2025 and conducted by Evaluator Emily Peraldi
COMPLAINT CONTROL NUMBER: 29-AS-20250128121119
FACILITY NAME:REGENCY PALMS OXNARDFACILITY NUMBER:
565850112
ADMINISTRATOR:KENNETH MAHLERFACILITY TYPE:
740
ADDRESS:1020 BISMARK WAYTELEPHONE:
(805) 247-0227
CITY:OXNARDSTATE: CAZIP CODE:
93033
CAPACITY:127CENSUS: 97DATE:
02/28/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH: Lilian “Lily” RuizTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff neglect led to hospitalization of resident.
Staff did not seek timely medical care for resident.
Staff leaves resident in soiled diapers.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Emily Peraldi conducted a subsequent complaint visit for the purpose of delivering findings. At 9:30 a.m., LPA Peraldi met with staff and explained the reason for the visit. At 11:24 a.m., the LPA spoke with Executive Director (ED) Kenneth "Ken" Mahler via telephone call.

The Department received a complaint on 01/28/2025 and a referral was made to Community Care Licensing Division's (CCLD) Investigation Branch (IB). During the initial visit conducted on 1/28/2025, between 2:19 p.m. and 4:10 p.m., LPA Peraldi conducted a physical plant tour and interviews with the ED, and one (1) staff. During a subsequent visit conducted on 3/21/2025, between 09:58 a.m. and 2:51 p.m., LPA Peraldi conducted a physical plant tour, reviewed records and conducted interviews with the ED, five (5) residents, and nine (9) staff. During the subsequent visit 01/29/2026, the LPA conducted interviews with five (5) staff. During all visits, the LPA also obtained copies of pertinent documents. Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 29-AS-20250128121119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REGENCY PALMS OXNARD
FACILITY NUMBER: 565850112
VISIT DATE: 02/28/2026
NARRATIVE
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Regarding the allegations: 1.) Staff neglect led to hospitalization of resident. 2.) Staff did not seek timely medical care for resident. It was alleged that Resident #1 (R1) was hospitalized for pneumonia, urinary tract infection (UTI) and dehydration due to staff neglect. The complainant also alleged that R1 was constantly dehydrated and that staff would not bring water to R1 unless R1 asked for it. Per record review, R1 was admitted to the facility’s memory care (MC) on 12/22/2021 and resided at the facility until 02/08/2025. Per an Unusual Incident/ Injury Report dated 01/28/2025, R1 was hospitalized on 01/26/2025, due to care staff hearing R1 making gurgling sounds and having a hard time swallowing food.
LPA Peraldi subpoenaed R1’s medical records and conducted a file review. Per R1’s medical records, R1 was admitted to the hospital with the diagnosis of acute hypoxic respiratory failure, multifocal pneumonia and severe sepsis. R1 was eventually discharged back to the facility with hospice services on 02/04/2025 with the terminal diagnosis of cerebral atherosclerosis. A review of R1’s medical records and hospital progress notes revealed no indication or evidence of staff neglect or lack of timely medical care that would have led to R1’s medical conditions/ hospitalization. Per R1’s Social Service Documentation from a Medical Social Worker (MSW) dated 01/28/2025, R1’s Power of Attorney (POA) was made aware of the above allegations and R1’s POA did not have any current concerns regarding R1’s safety. Furthermore, the MSW educated R1’s POA on community resources available should there ever be a concern of R1’s safety or care.
In addition, an interview conducted with Staff #1 (S1) revealed that care staff are trained to identify if a resident is not at their baseline and needs medical attention, which is why R1 was sent to the hospital. Based on information obtained during the investigation, there is insufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegations are deemed Unsubstantiated at this time.

3.) Staff leaves resident in soiled diapers. It was alleged that staff do not change R1’s diapers or clothing. Per staff interviews, incontinence care is done every two (2) hours and before each shift leaves, staff do their last rounds and check on residents. The facility does not document progress notes of residents in their file. Resident interviewed did not reveal concerns regarding the above allegation. The information obtained during the investigation did not include sufficient evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegations are deemed Unsubstantiated at this time.

Exit interview conducted with staff, Lily R. A copy of the report was issued.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2026
LIC9099 (FAS) - (06/04)
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