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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850112
Report Date: 04/09/2026
Date Signed: 04/09/2026 02:27:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Emily Peraldi
COMPLAINT CONTROL NUMBER: 29-AS-20260403130014
FACILITY NAME:REGENCY PALMS OXNARDFACILITY NUMBER:
565850112
ADMINISTRATOR:KENNETH MAHLERFACILITY TYPE:
740
ADDRESS:1020 BISMARK WAYTELEPHONE:
(805) 247-0227
CITY:OXNARDSTATE: CAZIP CODE:
93033
CAPACITY:127CENSUS: 93DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Stephani SmithTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff do not ensure that outside vendors are not video recording/taking pictures of residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Emily Peraldi conducted an unannounced initial complaint visit to this facility. At 9:30 a.m., the LPA met with Sales Director (SD) Ty Hanson and explained the reason for the visit.

During today’s visit the LPA conducted a brief physical plant tour, and interviews with the Interim Executive director (ED) Stephani Smith and Activity Director (AD). The LPA also conducted a file review and obtained copies of pertinent documents.

Continued on LIC 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260403130014
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REGENCY PALMS OXNARD
FACILITY NUMBER: 565850112
VISIT DATE: 04/09/2026
NARRATIVE
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Regarding the allegation: 1.) Staff do not ensure that outside vendors are not video recording/taking pictures of residents in care. It was alleged that an outside vendor hired by the facility took videos of residents and posted it on social media without consent from the residents. The complainant is alleging that the videos posted are a privacy violation towards residents. Interview the Activity Director (AD), Sarina Espinosa confirmed that an outside vendor did perform at the facility on February 26th, 2026. Interview with AD revealed that majority of residents have signed consent forms for photographs. The AD explained that the vendor reached out to them to perform, as the vendor had already performed at the facility’s other location. The AD explained that she did not sign the vendor’s disclaimer regarding residents being recorded and the possibility of the videos being uploaded to the vendors social media accounts. The LPA reviewed the vendor’s social media, specifically Instagram and noted that the vendor posted six (6) videos of their performance at the facility since February 27th, 2026. The videos are of the vendor singing and dancing with residents. In the videos, the vendor is singing inappropriate jokes. One video posted on March 4, 2026, the vendor said the following “We moving we grooving falling and bruising” and “Got pain all in ur neck? In ur back? In your crack?” The AD stated that the residents appeared to be enjoying the performance. The AD and Interim ED were not aware that the videos of the performance and residents were posted onto the vendors social media accounts. The LPA had a conversation with the AD regarding personal rights and appropriate entertainment for the residents. The AD stated that going forward she will ensure that all outside vendors are appropriate for the residents. Based on interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation, “Staff do not ensure that outside vendors are not video recording/taking pictures of residents in care” is deemed Substantiated at this time.

Per the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency was observed and cited during the visit (See 9099-D).

Exit interview conducted with Interim Executive Director (ED) Stephani Smith. A copy of the report and appeal rights were provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260403130014
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: REGENCY PALMS OXNARD
FACILITY NUMBER: 565850112
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
CCR
87468.1(a)(3)
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87468.1(a) (3)Personal Rights of Residents in All Facilities(a)Residents in all residential care facilities... (3)To be free from punishment, humiliation... This requirement is not met as evidenced by:
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The AD will submit a statement of understanding and ensure that all activities and entertainment are appropriate.
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Based on interviews and record review, the licensee did not comply with the section cited above, as the facility staff did ensure that residents were free from humiliation as an outside vendor posted videos of the residents online which poses a potential health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Emily Peraldi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
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