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25 | Licensing Program Analysts (LPAs) Kelly Dulek and Valeria Conway arrived on April 28, 2026 for an unannounced inspection to follow up on a substantiated allegation of a complaint investigation. The LPAs met with Administrator Denise Gilroy.
On October 24, 2025, the Department concluded a complaint investigation regarding the following allegation: Due to neglect, resident (R1) sustained a pressure injury.
The licensee was cited for California Code of Regulations (CCR) 87613(a) General Requirements for Restricted Health Conditions.
At the time of the complaint visit on October 24, 2025, the licensee was informed that a civil penalty might be assessed based on Health and Safety Code § 1569.49(f).
The Department has concluded an analysis and has determined that a civil penalty is warranted for serious bodily injury. The Welfare and Institutions Code Section 15610.67 defines serious bodily injury as “an injury involving extreme physical pain, substantial risk of death, or protracted loss or impairment of a function of a bodily member, organ, or of mental faculty, or requiring medical intervention, including but not limited to, hospitalization, surgery, or physical rehabilitation.” This is evidenced by the facility not providing appropriate care and supervision that led to R1’s wound worsening to an unstageable pressure injury. R1 required medical intervention at the hospital.
Today, April 28, 2026, the Department will be issuing a civil penalty per Health and Safety Code § 1569.49(f) for a violation that the Department constitutes as serious bodily injury in the amount of $10,000.
Exit interview conducted. A copy of the report issued. Appeal rights provided. Denise Gilroy and signature on this report acknowledges receipt of the appeal rights, found on page two of LIC 421D.
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