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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850169
Report Date: 12/10/2025
Date Signed: 12/10/2025 11:19:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2025 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20251029091523
FACILITY NAME:OAKMONT OF CAMARILLOFACILITY NUMBER:
565850169
ADMINISTRATOR:FOERSCHNER, BRADLEEFACILITY TYPE:
740
ADDRESS:305 DAVENPORT STREETTELEPHONE:
(805) 738-3600
CITY:CAMARILLOSTATE: CAZIP CODE:
93012
CAPACITY:150CENSUS: 86DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Mark CortesTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not ensure medication was inaccessible to resident.
Staff spoke inappropriately to resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martha Arroyo conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. The initial complaint visit was conducted on 11/04/2025 by LPA M. Arroyo. On today's visit, the LPA met with Executive Director (ED) Mark Cortes. Entrance interview.

During the initial visit, LPA conducted interviews with four staff and two residents, conducted a resident file review, and obtained copies of pertinent documents relevant to the investigation between 12:15 p.m. and 02:45 p.m. On 11/10/2025, LPA Arroyo conducted telephonic interviews with two family members starting at 11:47 a.m.

Report Continued on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251029091523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: OAKMONT OF CAMARILLO
FACILITY NUMBER: 565850169
VISIT DATE: 12/10/2025
NARRATIVE
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Report Continued from LIC 9099...

It was alleged that staff did not ensure medication was inaccessible to resident. It was reported that Resident #1 (R1) had taken THC gummies that were allegedly left in their room due to staff not properly cleaning the room. Record review and interviews conducted revealed that R1 was taken to the hospital on 10/02/2025 after feeling dizzy and weak. According to the incident report, R1 was transported to the hospital after care staff called 911. R1 returned to the facility the same day with a diagnosis of syncope. Interviews with staff indicated that all medications are kept in locked medication carts located inside the medication room. Staff stated that the medication room remains locked at all times when medications are not being administered or when staff are not present. Staff also reported that they assist residents with maintaining clean bedrooms and denied observing medications in any resident’s room. Interviews with R1’s family revealed that the facility communicates well with them regarding R1’s condition and needs. They stated that they had no concerns about R1 receiving the correct medications when ordered by a physician, noting that R1 was not on any medications until recently. Furthermore, during an interview, R1 denied eating any candy or taking any gummies. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “staff did not ensure medication was inaccessible to resident”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that staff spoke inappropriately to resident in care. It was reported that staff were observed being mean and yelling at Resident #2 (R2), telling R2 to stop crying. Interviews conducted with staff revealed that R2 often asks to speak with a specific family member. Staff stated that although they attempt to redirect R2, they sometimes call R2’s family to help calm R2. Staff added that R2’s family has stated they do not mind being contacted, as they want to ensure R2 is safe. Further staff interviews indicated that they have not observed other staff members disrespecting residents and denied ever having disrespected residents themselves while working and providing care. During interviews with R2’s family, they stated that facility staff are great and patient with R2 and expressed no concerns regarding how staff treat R2. Interviews with other residents’ family members revealed that they have not witnessed staff mistreating residents during their visits. Additionally, family members did not report any concerns about facility staff or the way residents are treated, stating that staff have been wonderful to both residents and visitors. Based on interviews, the Department has insufficient evidence to support the allegation of “staff spoke inappropriately to resident in care”. Therefore, this allegation is deemed Unsubstituted at this time.

Exit interview conducted. A copy of the report was issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
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