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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850266
Report Date: 04/24/2025
Date Signed: 04/24/2025 11:52:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2025 and conducted by Evaluator Brian Balisi
COMPLAINT CONTROL NUMBER: 29-AS-20250320140155
FACILITY NAME:ALTA VISTA SIMI #2 LLCFACILITY NUMBER:
565850266
ADMINISTRATOR:REDLIN, VICTORIA N.FACILITY TYPE:
740
ADDRESS:2942 ROSETTE ST.TELEPHONE:
(805) 208-2345
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93065
CAPACITY:6CENSUS: 6DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Trish TalastasTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff left a resident unattended outside during inclement weather
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Brian Balisi conducted a subsequent complaint visit to investigate the allegations listed above. During today’s visit, LPA met with House Manager Trish Talastas and explained the reason for the visit.

On 03/27/2025, the initial complaint visit was conducted by LPA between approximately 10:00 a.m. - 12:30 p.m. During the visit, LPA’s conducted physical plant, interviewed staff as well as reviewed and obtained copies of pertinent documentation relevant to the investigation. Today LPA interviewed staff.

It was reported that " Staff left a resident unattended outside during inclement weather" as it was alleged that staff brought Resident #1 (R1) to sit outside and did not bring R1 back inside the home in a timely manner when it was raining and windy. Interviews and record reviews showed that part of R1’s daily routine was to sit outside under the gazebo from about 1:00 p.m. to 4:00 p.m. The only time R1 did not want to go outside during this period was on Sundays during football season.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250320140155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ALTA VISTA SIMI #2 LLC
FACILITY NUMBER: 565850266
VISIT DATE: 04/24/2025
NARRATIVE
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Continued from 9099

On February 13, 2025, at around 1:00 p.m., R1 asked staff to take them outside to the gazebo, even though it was observed to be a light rain. R1 kept asking to go outside, and at approx 02:10 p.m. staff eventually agreed to take R1 outside. Staff said R1 was wearing a fleece jacket, UGG slippers, and a blanket. A family member / responsible party of R1 stated that R1 attempted to contact them at approx. 01:30 p.m. but they missed R1’s call. Between approx 03:15 a.m. - 3:30 p.m., a family member of R1 came to the facility and told staff that R1 had contacted them wanting to come inside. The family member saw R1 sitting under the gazebo and asked staff to bring R1 back inside. At that time the rain and wind were observed to be getting worse.

In an interview with R1, they confirmed they had asked staff to bring them outside under the gazebo despite the weather. R1 said they felt properly dressed for the weather in their fleece jacket and other warm clothes but didn’t remember having a blanket. R1 also explained that they usually use their bell to ask staff for help, but they didn’t ring it while they were outside. R1 also stated they do not recall if staff checked on them during that time. When interviewed, staff said they checked on R1 at approx 02:15 p.m. and 02:30 p.m. In addition, staff also stated they observed R1 from the living room window and waited for R1 to ring their bell for assistance. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation, “Staff left a resident unattended outside during inclement weather" is deemed Unsubstantiated at this time


Exit interview conducted and a copy of report issued
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2