The complainant alleged that the Administrator was speaking loudly and was not acting in good character with an outside agency and asking them to leave the facility which interfered with their duties. Interviews with residents denied claims that the Administrator was acting out of character. Residents confirmed that they were bothered by the outside agency representative who was disturbing their peace by not listening to the Administrator who wanted to take the representative outside to clarify the reason for their visit. Staff interviews confirmed that the Administrator was not acting out of character and was simply attempting to get clarification on the representative’s business at the facility. Interviews with staff confirmed that the Administrator is a naturally loud person with no negative tone or ill intentions. Interview with outside agency representative indicated that that they had informed staff of the reason for the visit and therefore did not find reason to explain their visit to the Administrator as they are not required too. Staff confirmed that the Administrator had been speaking loudly as they were helping a resident locate a phone when the representative arrived however, this is only the tone of their voice and there was nothing unusual about the Administrators character or behavior which is positively received by all staff and residents at the facility. Residents further expressed positive experiences at this facility and denied otherwise that the Administrator did not act in good character with an outside agency.

Based on the information obtained, there is insufficient evidence to support the claim that Licensee/Administrator was not acting in good character with outside agency and interfered with their duties. While this allegation or may or may not have happened. This allegation is deemed Unsubstantiated at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.