<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850352
Report Date: 04/07/2026
Date Signed: 04/07/2026 02:52:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2026 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20260313091002
FACILITY NAME:THESSALONICA HOME CAREFACILITY NUMBER:
565850352
ADMINISTRATOR:TAPEL, NIDAFACILITY TYPE:
740
ADDRESS:5629 E PITTMAN STTELEPHONE:
(909) 509-1073
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:6CENSUS: 6DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Nida TapelTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure residents medical needs are met.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above noted allegation. The initial complaint visit was conducted on 03/13/2026 by LPA M. Arroyo. On today's visit, the LPA met with Administrator, Nida Tapel. Entrance interview.

During the initial visit on 03/13/2026, the LPA conducted a plant tour at 12:50 p.m., conducted interviews with the Administrator, a family member, and a resident between 01:20 p.m. and 03:15 p.m., and conducted a resident file review and obtained copies of pertinent documents relevant to the investigation. During the course of the investigation, additional interviews were conducted with Resident #1 (R1), R1’s Power of Attorney (POA), and Licensee Representative.

Report Continued on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260313091002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: THESSALONICA HOME CARE
FACILITY NUMBER: 565850352
VISIT DATE: 04/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Report Continued from LIC 9099...

It was alleged that staff do not ensure resident’s medical needs are met. It was reported that R1 may have been developing a urinary tract infection (UTI), and facility staff were made aware of the concern. However, staff may not have been providing adequate and timely care to address the resident’s needs. Record review and interviews conducted revealed that R1 was admitted to the facility on 07/19/2024. According to R1’s physician’s report dated 07/19/2024, the primary diagnoses included Mild Cognitive Impairment (MCI), acute UTI due to Pseudomonas, acute urinary retention, and ventral hernia, with a secondary diagnosis of hypertensive urgency. The report noted R1’s mental condition as confused and disoriented, with sundowning behavior. However, R1 was able to follow instructions and communicate their needs. The report also described R1 as ambulatory and able to dress, groom, and feed themselves, but requiring assistance with bathing and toileting. Per R1’s admission agreement dated 07/19/2024, page 4 under “Basic Services” states that the facility will assist with transportation by arranging services through a third-party provider upon request. Interviews indicated that when R1 expressed concern about a possible UTI, the information was immediately reported to R1’s POA. However, the POA stated they were unable to take R1 to a doctor’s appointment. Staff reported that R1 was offered transportation options, including a transit bus or a rideshare service such as Uber, to see their doctor. Staff further stated that they attempted to arrange transportation for R1, but R1 was reluctant to use public transportation. An interview with R1 corroborated staff statements that transportation was offered. However, R1 stated they were unfamiliar with public transportation and did not feel comfortable riding in a car with an unknown individual; therefore, they refused the offered transportation. Additionally, during interviews, R1’s POA expressed that they believed the facility was adequately caring for R1 and meeting their needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2