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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 565850355
Report Date: 10/21/2024
Date Signed: 11/01/2024 02:31:18 PM

Document Has Been Signed on 11/01/2024 02:31 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME:HERITAGE HOME CARE LLCFACILITY NUMBER:
565850355
ADMINISTRATOR/
DIRECTOR:
PACHECO, ONYX ONASINFACILITY TYPE:
740
ADDRESS:390 FULTON STREETTELEPHONE:
(805) 824-2500
CITY:CAMARILLOSTATE: CAZIP CODE:
93010
CAPACITY: 6CENSUS: 6DATE:
10/21/2024
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
09:45 AM
MET WITH:Onyx PachecoTIME VISIT/
INSPECTION COMPLETED:
05:30 PM
NARRATIVE
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Licensing Program Analyst (LPA) Valeria Conway arrived at the facility unannounced to conduct a required annual visit at 9:45 a.m. LPA initially met with staff Noemi Deocampo. Administrator Onyx Pacheco was contacted via phone and arrived shortly at 10:10 a.m. Entrance interview conducted.

The LPA, along with Administrator conducted a physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations. The facility serves residents with dementia, the auditory alarms on the exit doors were tested and functioned properly at the time of visit. This facility doesn’t have a staff room, facility provides 24/7 care.



The following was observed:

Fire extinguishers are fully charged and purchased on 10/21/2024. Hardwired combination smoke detectors and carbon monoxide detectors were tested at 11:45 a.m., and all were functional at the time of the visit. Facility is equipped with two (2) fire doors. At the time of the visit, both fire doors were in operable condition. No fire clearance concerns were observed.



Bedrooms: The facility consists of four (4) bedrooms total, of which two (2) are private rooms and two (2) are designated for shared resident use. Bedrooms #2 and #3 are designated for single use and bedrooms #1 and #4 are designated for double occupancy. The LPA observed the resident bedrooms, which were furnished appropriately with clean linens, appropriate furnishings and sufficient lighting.

Continued on LIC 809-C

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE: DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 10/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: HERITAGE HOME CARE LLC
FACILITY NUMBER: 565850355
VISIT DATE: 10/21/2024
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Continued from LIC 809

Bathrooms: The LPA observed two (2) bathrooms in the facility; one (1) is a shared bathroom for resident's use only, and one (1) is a staff/visitor bathroom. Resident bathroom was clean and sanitary and in operating condition with grab bars and non-skid surfaces. In the staff bathroom, LPA observed under sink an unlocked cabinet. There, LPA saw a bottle of Dove aerosol deodorant and a disposable razor. LPA explained Administrator the importance of keeping these items locked when caring for residents with dementia. Administrator stated that only staff and visitors use this bathroom. Water temperature was measured in the shared resident restroom at 10:56 a.m. and measured at 130.3 degrees Fahrenheit.

Kitchen: Kitchen appliances appeared to be in operable condition. The facility had a sufficient supply of perishable. LPA observed a low non-perishable food supply. During today’s visit a staff member went to the supermarket and bought extra non-perishable can items. LPA reminded Administrator that non-perishable food shall be maintained for a minimum of one week and perishable foods for a minimum of two days shall be maintained on the premises. Technical advice issued. All knives and cleaning supplies were observed to be locked and properly stored at the time. All cleaning compounds were stored in areas separately from food supplies. At 11:06 a.m. hot water temperature measured 128.9 degrees Fahrenheit. Furthermore, laundry area, was observed between the kitchen and the staff bathroom. There, the LPA observed the washer and dryer and locked cabinets. Inside those locked cabinets facility keeps cleaning supplies, disinfectant wipes and staff and personnel files.

Common Spaces: The common areas were checked for cleanliness. At the time of the visit, living room and dining room furniture was observed to be in good condition. Facility maintained a comfortable 71 degrees Fahrenheit. The LPA observed the required postings in the common area. A fireplace was observed to be adequately screened. LPA observed a Ring doorbell at the main entrance. Next to the living room table there is an office space. Medication is kept locked in the office area.

Continued on LIC 809-C

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
LIC809 (FAS) - (06/04)
Page: 2 of 8
Document Has Been Signed on 11/01/2024 02:31 PM - It Cannot Be Edited


Created By: Valeria Conway On 10/21/2024 at 04:13 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HERITAGE HOME CARE LLC

FACILITY NUMBER: 565850355

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 10/21/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
CCR
87303(e)(2)
Maintenance and Operation
(e) Water supplies and plumbing fixtures shall be maintained as follows: (2) Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degrees C) and not more than 120 degree F (49 degrees C).

This requirement is not met as evidenced by:
Deficient Practice Statement
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2
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4
Based on observation, the licensee did not comply with the section cited above by having water temperature above the 120 degree F which poses an immediate health, safety or personal rights risk to persons in care.
POC Due Date: 10/21/2024
Plan of Correction
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During today's inspection Administrator lower the temperature of the thermostat to be between the required range of 105-120 degree F.
Section Cited
Deficient Practice Statement
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POC Due Date:
Plan of Correction
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME:Desaree Perera
LICENSING EVALUATOR NAME:Valeria Conway
LICENSING EVALUATOR SIGNATURE:
DATE: 10/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 10/21/2024


LIC809 (FAS) - (06/04)
Page: 3 of 8
Document Has Been Signed on 11/01/2024 02:31 PM - It Cannot Be Edited


Created By: Valeria Conway On 10/21/2024 at 04:13 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HERITAGE HOME CARE LLC

FACILITY NUMBER: 565850355

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 10/21/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
HSC
1569.17(b)(1)(C)
Licensing
(C) Any person who provides client assistance in dressing, grooming, bathing, or personal hygiene. Any nurse assistant or home health aide meeting the requirements of Section 1338.5 or 1736.6, respectively, who is not employed, retained, or contracted by the licensee, and who has been certified or recertified on or after July 1, 1998, shall be deemed to meet the criminal record clearance requirements of this section. A certified nurse assistant and certified home health aide who will be providing client assistance and who falls under this exemption shall provide one copy of their current certification, prior to providing care, to the residential care facility for the elderly. The facility shall maintain the copy of the certification on file as long as the care is being provided by the certified nurse assistant or certified home health aide at the facility. Nothing in this paragraph restricts the right of the department to exclude a certified nurse assistant or certified home health aide from a licensed residential care facility for the elderly pursuant to Section 1569.58.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation and record review, the licensee did not comply with the section cited above by having S1 in the facility which poses an immediate health, safety or personal rights risk to persons in care.
POC Due Date: 10/21/2024
Plan of Correction
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S1 was removed from the facility during todya's visit.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME:Desaree Perera
LICENSING EVALUATOR NAME:Valeria Conway
LICENSING EVALUATOR SIGNATURE:
DATE: 10/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 10/21/2024


LIC809 (FAS) - (06/04)
Page: 4 of 8
Document Has Been Signed on 11/01/2024 02:31 PM - It Cannot Be Edited


Created By: Valeria Conway On 10/21/2024 at 04:13 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HERITAGE HOME CARE LLC

FACILITY NUMBER: 565850355

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 10/21/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87305(a)
Alterations to Existing Buildings or New Facilities
Prior to construction or alterations, all facilities shall obtain a building permit.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation and interviews, the licensee did not comply with the section cited above by having an alteration to the garage without sending permits to Community Licensing after facility was linsned which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 10/28/2024
Plan of Correction
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Administrator will submit a copy of permits before the POC due date, for garage/ADU. Administrator has to contact property owners.
Type B
Section Cited
CCR
87465(a)(6)
Incidental Medical and Dental Care Services
(6) When requested by the prescribing physician or the Department, a record of dosages of medications which are centrally stored shall be maintained by the facility.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation and record review, the licensee did not comply with the section cited above by not having a centrally store log for all three (3) residents. Administrator is only using the MAR log which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 11/04/2024
Plan of Correction
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Administrator will log medications for all 3 residents to LPA before POC due date,
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME:Desaree Perera
LICENSING EVALUATOR NAME:Valeria Conway
LICENSING EVALUATOR SIGNATURE:
DATE: 10/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 10/21/2024


LIC809 (FAS) - (06/04)
Page: 5 of 8
Document Has Been Signed on 11/01/2024 02:31 PM - It Cannot Be Edited


Created By: Valeria Conway On 10/21/2024 at 04:13 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HERITAGE HOME CARE LLC

FACILITY NUMBER: 565850355

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 10/21/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
HSC
1569.695(e)(2)
Other Provisions
(e) A facility shall have all of the following information readily available to facility staff during an emergency: (2) An appraisal of resident needs and services plan for each resident.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on record review, the licensee did not comply with the section cited above by not having a complete Needs and Service paln for two (2) out of three (3) residents which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 11/04/2024
Plan of Correction
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Administrator will submit a complete Need and Service plan for both residents before POC due date.
Section Cited
Deficient Practice Statement
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POC Due Date:
Plan of Correction
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME:Desaree Perera
LICENSING EVALUATOR NAME:Valeria Conway
LICENSING EVALUATOR SIGNATURE:
DATE: 10/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 10/21/2024


LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: HERITAGE HOME CARE LLC
FACILITY NUMBER: 565850355
VISIT DATE: 10/21/2024
NARRATIVE
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Continued from LIC 809-C

Outdoor Space: The front yard is free of obstructions. Both side gates on each side of the facility were self-latching. LPA also observed a patio in the back yard which had shade and seating areas for residents to enjoy. There were no bodies of water noted. Additionally, LPA inspected the detached garaged.

Garage: At 11:15 a.m., LPA enter the detached garage. The garage was observed unlocked. The garage consists of two (2) back-to-back rooms. The first room stored extra incontinence supplies, extra ambulation devices and a fridge. The second room was converted to a bedroom. There was a closet where emergency backpack, emergency food and emergency kits were stored. LPA asked Administrator if garage was modified before fire marshal inspected facility and granted fire clearance in 2023. Administrator stated “No”, adding “here is where staff members will lay to take naps or rest”. Administrator concluded her statement with “modification was made after licensure. LPA requested ADU permits. Administrator explained that home owner has city approved permits for this alteration, however, they are away for the next three weeks and won’t be able to provide permit during today’s visit. LPA discussed to obtain appropriate fire clearance before housing an individual inside the ADU. Additionally, Administrator will have to submit a new sketch along with the LIC200 and permit to Community Care Licensing. Furthermore, LPA discussed any modifications made to the facility should be submitted to the department and requires permits prior to any modifications are completed.

Record Review: Began at 1:25 p.m., staff and resident records were reviewed for documents including, but not limited to, health screening, TB test, staff training records, fingerprint clearance, resident physician's report, needs and service appraisal, and personal rights. Three (3) resident records were reviewed. LPA observed that two (2) out of three (3) resident’s needs and service plan form were signed, however fields were incomplete. All other required records were in compliance. At 3:15 p.m., LPA reviewed four (4) staff files; the following was observed. During the physical plant tour LPA observed and individual at 11:17 a.m. inside the detached garage/ADU.



Continued on LIC 809-C
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
LIC809 (FAS) - (06/04)
Page: 7 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: HERITAGE HOME CARE LLC
FACILITY NUMBER: 565850355
VISIT DATE: 10/21/2024
NARRATIVE
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Continued from LIC 809-C

Administrator stated that S1 is a family member taking care of Administrator’s son. LPA requested Staff #1 (S1) personal information. A review of the Guardian system revealed that S1 determination is in process. Furthermore, LPA observed employment forms dated on 09/01/2024 under S1’s name. LPA requested Administrator to ask S1 to leave the facility and explained that S1 can not be in the facility until S1’s background check is cleared.

Medication Review: Began at 3:41 p.m. Medications for three (3) residents were observed. Facility is not utilizing the Centrally Stored Medication and Destruction Log (LIC622). Instead, facility is using the Medication Administration Record (MAR). LPA explained that facility does not have to use LIC622 specifically, however information from that form shall be used to help track of every medication.

LPA requested an updated LIC500, Resident Roster, Liability Insurance documents and last emergency drill conducted on 10/02/2024. Facility is using the emergency and disaster plan to document date when emergency drill is conducted. LPA explained Administrator that an emergency drill log is required to document the date when drill is conducted, and name of staff was trained. Administrator provided LPA proof of an updated Emergency Drill log.


Pursuant to Title 22, CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D).

Exit interview conducted, Citations/civil penalties issued /A copy of the report and appeal rights were issued.

$500 civil penalty issued

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Valeria Conway
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2024
LIC809 (FAS) - (06/04)
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