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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 565850615
Report Date: 10/27/2025
Date Signed: 10/27/2025 04:37:26 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Kelly Dulek
COMPLAINT CONTROL NUMBER: 29-AS-20251020120807
FACILITY NAME:PALMS AT BONAVENTURE, THEFACILITY NUMBER:
565850615
ADMINISTRATOR:MCCAULEY,BRANDYFACILITY TYPE:
740
ADDRESS:111 NORTH WELLS ROADTELEPHONE:
(805) 647-0616
CITY:VENTURASTATE: CAZIP CODE:
93004
CAPACITY:121CENSUS: 101DATE:
10/27/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Harmony Langarica, Senior Business Office DirectorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not maintain facility sanitary
Staff did not provide a safe environment for resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Kelly Dulek conducted an unannounced subsequent complaint visit at this facility today. At 01:30PM, the LPA met with facility staff and explained the reason for the visit. Facility staff indicated Executive Director is not available for today’s visit. At 01:35PM, LPA met with Harmony Langarica, Senior Business Office Director. Entrance interview conducted.
On 10/20/2025, the Department received a complaint for the above allegations, however, the complaint was created under the incorrect license number. The complaint is regarding allegations from December 2024. The facility underwent a change of ownership and a new license was issued on 05/25/2025. A new complaint has since been generated under the correct license number. During the initial visit conducted on 10/23/2025 between 9:40 a.m. and 2:05 p.m., LPA Emily Peraldi conducted a physical plant tour and interviews with the ED, and six (6) staff. LPA Peraldi also obtained copies of pertinent documents. Based on the information obtained, the above allegations are deemed Unfounded at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.
Exit interview conducted. A copy of the report was provided.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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