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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214034
Report Date: 07/26/2023
Date Signed: 07/26/2023 02:08:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2023 and conducted by Evaluator Francisca Velazquez
COMPLAINT CONTROL NUMBER: 17-CC-20230502162515
FACILITY NAME:SHINING STARS PRESCHOOL & INFANT CENTERFACILITY NUMBER:
566214034
ADMINISTRATOR:ARMIDA LUEVANOFACILITY TYPE:
850
ADDRESS:2480C E. LAS POSAS RD.TELEPHONE:
(805) 987-2132
CITY:CAMARILLOSTATE: CAZIP CODE:
93010
CAPACITY:90CENSUS: 24DATE:
07/26/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Armida LuevanoTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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1.) Staff did not ensure that day care child's diapering needs were met while in care.
2.) Day care child developed a urinary tract infection due to staff neglect.
3.) Staff did not ensure that day care child's hygiene needs were met while in care.
4.) Staff yell at day care children while in care.
5.) Day care child sustained unexplained injuries due to lack of staff supervision.





INVESTIGATION FINDINGS:
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On 7/26/23, at 12:00 PM, Licensing Program Analyst (LPA) Francisca Velazquez conducted an unannounced inspection of the Child Care Center (CCC) to deliver the findings with respect to the allegations noted above. LPA met with Armida Luevano, Director of the CCC and explained the nature and purpose of the investigation. LPA notes 24 preschool age children are present at the time of the inspection and being cared and supervised by three (3) teaching staff.

The investigation included two site inspections, interviews with the Director, preschool teachers, as well as the parents of children in care.

Interviews, as well as LPAs' observations did not corroborate the allegations noted above. Unannounced inspections revealed the CCC properly supervises children in care. Moreover, the CCC follows proper diapering procedures for all children in diapers. In addition, LPA observed teaching staff treating children respectfully and with dignity. CONT LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20230502162515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: SHINING STARS PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 566214034
VISIT DATE: 07/26/2023
NARRATIVE
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Lastly, interviews with parents of children in care reveal they are satisfied with the care and supervision their children receive at the CCC. Interviews revealed parent are satisfied with the diapering services their children receive and did not express any concerns regarding diapering needs. Overall, parent interviews revealed families are satisfied with the CCC and did not express any concerns regarding the CCC.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) were provided to the Director. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may appeal.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2