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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214034
Report Date: 11/01/2024
Date Signed: 11/01/2024 11:36:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2024 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20240731134358
FACILITY NAME:SHINING STARS PRESCHOOL & INFANT CENTERFACILITY NUMBER:
566214034
ADMINISTRATOR:ARMIDA LUEVANOFACILITY TYPE:
850
ADDRESS:2480C E. LAS POSAS RD.TELEPHONE:
(805) 987-2132
CITY:CAMARILLOSTATE: CAZIP CODE:
93010
CAPACITY:90CENSUS: 24DATE:
11/01/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Armida LuevanoTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Unqualified staff are providing care to day care children without supervision.
Licensee does not ensure required ratios are maintained.
INVESTIGATION FINDINGS:
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On 11/01/2024 Licensing Program Analysts (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPA met with director Armida Luevano and advised them of the purpose for the inspection. Together with the directors LPA toured the facility inside and outside. At the time of inspection there were 24 children and 4 staff members.

The Department received a complaint alleging unqualified staff are providing care to day care children without supervision. Licensee does not ensure required ratios are maintained. This investigation included 2 unannounced inspections, records reviews, staff, and parents.

Cont. 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240731134358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: SHINING STARS PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 566214034
VISIT DATE: 11/01/2024
NARRATIVE
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LPA observed the center the correct number of teachers to children present on both unannounced inspections, records review did not reveal any incidents regarding the allegation stated. Staff present, were qualified in their roles, displayed knowledge of protocols in providing care and supervision. Staff denied the allegation of unqualified staff are providing care to day care children without supervision and center not ensure required ratios are maintained.. Parents interviewed shared no concerns with care and supervision. Overall, parents were satisfied with the care and supervision provided at the center.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the director Armida Luevano.
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2