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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214911
Report Date: 06/25/2025
Date Signed: 06/25/2025 03:24:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250325161217
FACILITY NAME:ABC LEARNING PRESCHOOL & CHILDCAREFACILITY NUMBER:
566214911
ADMINISTRATOR:ANALAURA COYLEFACILITY TYPE:
850
ADDRESS:333 W. HARVARD BLVDTELEPHONE:
(805) 933-3333
CITY:SANTA PAULASTATE: CAZIP CODE:
93060
CAPACITY:66CENSUS: 26DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH:Paulina OrtizTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff handled child in a rough manner.
INVESTIGATION FINDINGS:
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On 06/25/25 Licensing Program Analysts (LPAs) Veronica Diaz and Cynthia Alvarez conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPAs met with director Paulina Ortiz and advised them of the purpose for the inspection. Together with the directors LPAs toured the facility inside and outside. At the time of inspection there were 26 children and 4 staff members.

The Department received a complaint alleging staff handled child in a rough manner. This investigation included 2 unannounced inspections, records reviews, interviews with the director/owner, staff, and parents.

Continued LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250325161217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABC LEARNING PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566214911
VISIT DATE: 06/25/2025
NARRATIVE
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Interview with director, staff, and parents did not corroborate the incidents regarding the allegation stated occurred. Staff present, were qualified in their roles, displayed knowledge of protocols in providing care and supervision. Staff denied the allegation that staff handled child in a rough manner. . Parents interviewed shared no concerns with care and supervision with staff. Overall, parents were satisfied with the care and supervision provided at the center.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the director Paulina Ortiz.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2