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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214911
Report Date: 01/16/2026
Date Signed: 01/16/2026 12:33:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20251112190905
FACILITY NAME:ABC LEARNING PRESCHOOL & CHILDCAREFACILITY NUMBER:
566214911
ADMINISTRATOR:ANALAURA COYLEFACILITY TYPE:
850
ADDRESS:333 W. HARVARD BLVDTELEPHONE:
(805) 933-3333
CITY:SANTA PAULASTATE: CAZIP CODE:
93060
CAPACITY:66CENSUS: DATE:
01/16/2026
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Paulina OrtizTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff handled child in a rough manner.
Modified diet prescribed by the child's physician was not allowed by center.
INVESTIGATION FINDINGS:
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On 01/16/26, Licensing Program Analyst (LPA) Veronica Martinez (Diaz) conducted an unannounced inspection to deliver the findings related to the above-mentioned allegations. LPA met with the director Paulina Ortiz and advised them of the purpose of the inspection. In the company of the director, LPA toured the facility, including indoor and outdoor areas. At the time of the inspection, there were 35 children and 7 staff members present.

The Department received a complaint alleging that staff handled a child in a rough manner and that a modified diet prescribed by the child’s physician was not allowed by the center. The investigation consisted of two unannounced inspections, a review of records, and interviews with the director, staff, and parents.

Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20251112190905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABC LEARNING PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566214911
VISIT DATE: 01/16/2026
NARRATIVE
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During the course of the investigation, LPA reviewed children’s records, staff records, and the center’s policies and procedures. The documentation reviewed did not identify any incidents related to the allegations. During both inspections, LPA observed appropriate staff-to-child ratios and staff providing adequate supervision of children.

Staff interviewed denied the allegations. Staff demonstrated knowledge of mandated reporting requirements, illness and modified diet policies and procedures. Parents interviewed stated they had not observed staff handling children in a rough manner and reported satisfaction with the care provided. Overall, parents expressed that they were satisfied with the care and supervision at the center.

Based on LPA observations, record reviews, and interviews conducted, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today’s inspection. A Notice of Site Visit was provided and shall remain posted for 30 days. Appeal Rights were provided, and the report was reviewed. Failure to comply with posting requirements may result in an immediate civil penalty of $100.

An exit interview was conducted, and the report was reviewed with director Paulina Ortiz.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
LIC9099 (FAS) - (06/04)
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