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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215093
Report Date: 08/16/2024
Date Signed: 08/16/2024 10:51:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20240517115845
FACILITY NAME:MONTESSORI STARSFACILITY NUMBER:
566215093
ADMINISTRATOR:PREETA MISTRYFACILITY TYPE:
850
ADDRESS:2770 BORCHARD RD.TELEPHONE:
(805) 498-9100
CITY:NEWBURY PARKSTATE: CAZIP CODE:
91320
CAPACITY:42CENSUS: 12DATE:
08/16/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Preeta MistryTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
Staff spoke harshly to daycare child.
INVESTIGATION FINDINGS:
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On 8/16/2024 Licensing Program Analysts (LPAs) Veronica Diaz and David Roman conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPA met with director Preeta Mistry and advised them of the purpose for the inspection. Together with the directors LPA toured the facility inside and outside. At the time of inspection there were 12 children and 2 staff members.

The Department received a complaint alleging staff handled daycare child in a rough manner. Staff spoke harshly to daycare child. This investigation included 2 unannounced inspections, records reviews, interviews with staff, and parents.




Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240517115845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: MONTESSORI STARS
FACILITY NUMBER: 566215093
VISIT DATE: 08/16/2024
NARRATIVE
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LPAs observed the staff present, were qualified in their roles, displayed knowledge of protocols in providing care and supervision. Staff denied the allegation. Parents interviewed shared no concerns with care and supervision or aware of staff handling their children in a rough manner or speaking harshly to their child in care. Overall, parents were satisfied with the care and supervision provided at the center.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Preeta Mistry.
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2