566215587-9-22-2023-17-CC-ATOO-CXRPV9-20231120103843

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566215587
Report Date: 09/22/2023
Date Signed: 09/22/2023 12:40:43 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2023 and conducted by Evaluator Giovani Gonzalez

COMPLAINT CONTROL NUMBER: 17-CC-20230918100625

FACILITY NAME:	KINDERCARE LEARNING CENTER WLV		FACILITY NUMBER:	566215587
ADMINISTRATOR:	SARAH HUTSON		FACILITY TYPE:	830
ADDRESS:	917 HAMPSHIRE ROAD		TELEPHONE:	(805) 494-5152
CITY:	WESTLAKE VILLAGE	STATE: CA	ZIP CODE:	91361
CAPACITY:	36	CENSUS: 24	DATE:	09/22/2023
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Sarah Hutson		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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1. Physical Plant - Facility is propping open the gate with a rock while children are in care

INVESTIGATION FINDINGS:

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On September 22, 2023, Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection to initiate a complaint investigation. LPA met with Director Sarah Hutson and informed them the purpose of the inspection. LPA in the company of the Director toured the interior and exterior of the facility. At the time of inspection there were 24 infants in care.

The Department recieved 1 allegation that that the facility is propping open the gate with a rock while children are in care in the infant yard. LPA conducted interviews with the Director and staff. During the initial tour of the facility LPA observed a rock on the outside of the infant yard's gate, however it was not propping open the gate open. The interview with the Director revealed that in the morninings for drop off they do prop open the gate for because the door cannot be opened from the inside. Director stated that when the gate is propped open for drop off, the children are inside their classrooms and that they monitor the door as well Director stated that last week on 9/11/2023 the gate began to have issues

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20230918100625

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: KINDERCARE LEARNING CENTER WLV	FACILITY NUMBER: 566215587
	VISIT DATE: 09/22/2023

NARRATIVE

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with not opening in the evenings and that they had submitted a work order. Director stated that they updated the work order on 9/15/2023, when the door would no longer able to be opened from the inside. Staff interviews corroborated that the gate had only been malfunctioning completely for a few days and that children are inside during drop offs and pick ups. Interview with Staff (S1) also revealed that the Director will also sit on a bench outside the gate to open the gate for parents.

LPA reviewed the work order submitted by the Director and confirmed that it was submitted and updated as stated previously. LPA notes that the work order has been received and and accepted and that it is scheduled for 10/11/23. During the inspection Director called their supervisor to get the work order expedited and informed LPA that the gate is now scheduled to get fixed on 9/26/23.

Based on interviews and document review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Because the Director has a plan in place to fix the gate and the corroboration from staff interviews that the children are inside when the gate is propped open, no deficiencies are being cited. A Techincal Violation is being issued on the attached LIC9102.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2023

LIC9099 (FAS) - (06/04)

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