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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215633
Report Date: 06/24/2024
Date Signed: 06/24/2024 04:24:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2024 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240328163415
FACILITY NAME:OAK PARK TURNING POINT MONTESSORIFACILITY NUMBER:
566215633
ADMINISTRATOR:MARY GOSSETTFACILITY TYPE:
850
ADDRESS:5450 CHURCHWOOD DRIVETELEPHONE:
(818) 532-7006
CITY:OAK PARKSTATE: CAZIP CODE:
91377
CAPACITY:51CENSUS: 18DATE:
06/24/2024
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Mary GossettTIME COMPLETED:
04:07 PM
ALLEGATION(S):
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1.Staff does not allow day-care child to use the bathroom.
INVESTIGATION FINDINGS:
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On 06/24/2024, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the above-mentioned facility to deliver the findings of the above mentioned complaint allegation received on 03/28/2024. LPA met with Director Mary Gossett , LPA toured the center inside and out. LPA observed 3 preschool staff providing care and supervision to 18 children.

The investigations included reviewing staff qualifications, sign in/out sheets of children, and parent interviews of both current and previously enrolled children, as well as LPA observations. LPA also interviewed Director, and staff.

Regarding the allegation#1.Staff does not allow day-care child to use the bathroom.. LPA interviewed multiple parents. The interviews revealed most parents believe the children who are potty trained are allowed to go to the bathroom whenever the need arises. Most Parents who were interviewed believed children who are not potty trained get escorted by staff. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20240328163415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: OAK PARK TURNING POINT MONTESSORI
FACILITY NUMBER: 566215633
VISIT DATE: 06/24/2024
NARRATIVE
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Also most parents stated they are unsure of the official bathroom. Furthermore parents who participated in the interviews, all stated they are satisfied with the level of care their children receive.

Staff interviews revealed how staff don’t restrict the amount of times children can go to the restroom. Also staff stated how they utilize their personal cell phones to communicate to other staff when a child goes to the restroom. Director stated, preschool complies with teacher to child ratios, therefore the staff stay in compliance and does not leave children unsupervised in the classroom. All staff that were interviewed stated they do not deny a child's right to use the restroom.

During the investigation LPA received and reviewed parent handbook, children roster, staff handbook, and Children enrollment/acknowledgement documents. LPA did verify a written policy in the parent handbook. This policy outlines constant care and supervision but no guidelines of how staff should keep constant care and supervision when a child leaves the class and goes to the restroom. Director stated, she trained all the staff through verbal communication. There is no document verifying the training at this preschool.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Exit Interview conducted and report was reviewed with Director.

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Notice of Site Visit and appeal rights were issued.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2024 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240328163415

FACILITY NAME:OAK PARK TURNING POINT MONTESSORIFACILITY NUMBER:
566215633
ADMINISTRATOR:MARY GOSSETTFACILITY TYPE:
850
ADDRESS:5450 CHURCHWOOD DRIVETELEPHONE:
(818) 532-7006
CITY:OAK PARKSTATE: CAZIP CODE:
91377
CAPACITY:51CENSUS: 18DATE:
06/24/2024
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Mary GossettTIME COMPLETED:
04:07 PM
ALLEGATION(S):
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2
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9
2. Staff does not escort children to the bathroom.
INVESTIGATION FINDINGS:
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On 06/24/2024, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the abovementioned preschool to deliver the findings of the above mentioned complaint allegation received on 03/28/2024. LPA met with Director Mary Gossett, LPA toured the center inside and out. LPA observed 3 Preschool Staff providing care and supervision to 18 children.

The investigations included reviewing staff qualifications, sign in/out sheets of children, and parent interviews of both current and previously enrolled children, as well as LPA observations. LPA also interviewed Director, and staff.

Regarding the allegation#2 Staff does not escort children to the bathroom. LPA interviewed multiple parents. The interviews revealed most parents believe the children who are potty trained are allowed to go to the bathroom whenever the need arises. Most Parents who were interviewed believd childlren are not allowed to go to the bathroom by themselves. Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 17-CC-20240328163415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: OAK PARK TURNING POINT MONTESSORI
FACILITY NUMBER: 566215633
VISIT DATE: 06/24/2024
NARRATIVE
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There were a few parents who stated they are unsure of the official bathroom policy. Furthermore most parent who participated in the interviews, stated they are satisfied with the level of care their children receive.

Staff interviews revealed how staff utilize personal cellphones to communicate to other staff when a child goes to the restroom. Director stated, preschool complies with teacher to child ratios, therefore the staff stay in compliance pertaining to ratios and does not leave the children unsupervised in the classroom in order to walk a child to the restroom.

On 06/24/2024 LPA arrived at the facility. LPA waited for approximately 5 minutes for someone open the gate entrance. LPA observed Assistant Director open the door in room#6. Assistant Director allowed a preschool child (C7) walk out of room#6 in order to allow C7 to use the restroom. Once Assistant Director observed C7 enter the restroom, Assistant Director close the door and went into room#6. LPA was allowed inside by a infant teacher(See LIC811). Infant teacher did not ask LPA to show his badge. LPA observed C7 walk out of the restroom and walk back to room#6 unsupervised(See LIC812).

Based on LPAs observations, interviews, documents collected during investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.”



Exit Interview conducted and report was reviewed with Director Mary Gossett.
.
Notice of Site Visit and appeal rights were issued.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20240328163415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: OAK PARK TURNING POINT MONTESSORI
FACILITY NUMBER: 566215633
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/24/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
07/03/2024
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs...(1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.
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Director will read Title 22, Division 12 & Chapter 1 section 101229(a)(1). Director will sign a statement aknowledging she undertsands the regulation 101229(a)(1). Director will email this signed statement to german.negrete@dss.ca.gov.
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This requirement was not met as evidence by ...
LPA arrived at the facility. LPA waited for approximately 5 minutes for someone open the gate entrance. LPA observed Assistant Director open the door in room#6. Assistant Director allowed a preschool child (C7) to walk out of room#6 in order to allow C7 use the restroom. Once Assistant Director observed C7 enter the restroom, Assistant Director close the door and went into room#6. LPA was allowed inside by a infant teacher(See LIC811). LPA observed C7 walk out of the restroom and walk back to room#6 unsupervised.
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Also Director will draft a plan providing guidelines for staff to follow when a child leaves the restroom and procedes to go to the restroom. This plan will be emailed to german.negrete@dss.ca.gov.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5