<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215667
Report Date: 08/27/2021
Date Signed: 08/27/2021 02:12:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2021 and conducted by Evaluator Francisco Pedroza
COMPLAINT CONTROL NUMBER: 17-CC-20210825163130
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:DULCE CONTRERASFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:88CENSUS: 51DATE:
08/27/2021
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Vanessa ManzoTIME COMPLETED:
02:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff did not follow center's parent visitation procedures
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 27, 2021 at 9:30 am, Licensing Program Analyst (LPA) Francisco Pedroza conducted an unannounced inspection to initiate and conclude a complaint investigation. LPA met with facility interim Director Vanessa Manzo and advised her the purpose of the inspection. Director provided LPA a tour of the facility inside and out. There was 51 children in care.

Allegation(s) stated the facility staff did not follow center's parent visitation procedures. LPA conducted one unannounced inspection touring the facility inside and out. During the course of the investigation, LPA reviewed children files and conducted interviews with staff and the Reporting Party (RP). During the staff interview, evidence was collaborated that they did deny a parent from visiting their child's classroom. Although the facility did violate the parent's rights to visit, the center was following current policy. Currently the center is following Covid-19 and the California Department of Public Health guidelines. Per their understanding of the

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20210825163130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 08/27/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
required guidelines, the facility's understanding that they were not allowed to let parents enter the facility and go to the classrooms. The facility was addressing the needs and ensuring the safety of the children in their care. After speaking with staff and RP, LPA determined it was a lack of communication. Facility was informed of current guidelines and advised to setup a plan to address parent/child needs. Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

No deficiencies were cited during today's inspection.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4