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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215667
Report Date: 04/20/2023
Date Signed: 04/20/2023 06:47:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2023 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230404142750
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:DULCE CONTRERASFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:106CENSUS: 105DATE:
04/20/2023
UNANNOUNCEDTIME BEGAN:
03:31 PM
MET WITH:Samantha CroceTIME COMPLETED:
07:10 PM
ALLEGATION(S):
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Staff are not providing adequate care and supervision to prevent injuries.
Staff are operating over ratios.
INVESTIGATION FINDINGS:
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On April 20, 2023 at 3:31 PM, Licensing Program Analysts (LPAs) Susana Martinez and Giovani Gonzalez conducted an unannounced inspection to delvier the findings of the above mentioned allegations. LPA's met with site director Samantha Croce and advised her of the purpose of the inspection. Together with the director LPA's toured the facility inside and outside. At the time of inspection there were 105 children present with 13 adults present.

On 4/11/23, LPA conducted staff interviews. Director Samantha denied ever being out of ratio for an extended period of time. Staff members were also interviewed. Three out of six staff members admitted that the center is out of ratio at many times. Staff members complained that when they approach the director there is usually no help. One staff member admitted that at times the center cook has to step in.
Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20230404142750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 04/20/2023
NARRATIVE
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The reporting party (RP) has submitted videos to the Department showing 2 staff members alone with over 40 children. Children were observed to be unattended by staff.

Based on LPAs observations, interviews which were conducted, documents gathered and record review, the preponderance of evidence standard has been met, therefore the above allegations is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099-D.

Upon receipt, provide copies of this licensing report to each parent/guardian of enrolled children and to parents/guardians of newly enrolled children during the next 12 months. Acknowledgement of Receipt LIC 9224 form shall be used for this purpose. LIC 9224 after completed shall be maintained in each child's file. (LIC 9224 was provided to Licensee).

Exit interview and Appeal Rights explained and provided to Director Samantha Croce.

SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20230404142750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/20/2023
Section Cited
CCR
101216.3
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101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. (1) The number of children in attendance shall not exceed licensed capacity. This requirement was not met as evidence by:
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Licensee is to attend a non-compliance meeting in the Regional Office on 4/24/23. The center is to provide the Department with a written plan on how the center plans on preventing this in the future.
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Based on observations, interviews, and record review, the licensee did not comply with the section cited above as staff admitted to being out of ratio which poses an immediate health, safety or personal rights risk to the children in care.
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Type A
04/20/2023
Section Cited
CCR
101229
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101229 Responsibility for Providing Care and Supervision a) The licensee shall provide care and supervision as necessary to meet the children's needs.

(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidence by:
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Licensee is to attend a non-compliance meeting in the Regional Office on 4/23/23. The center is to provide the Department with a written plan on how the center plans on preventing this in the future.
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Based on observations, interviews, and record review, the licensee did not comply with the section cited above as staff admitted to being out of ratio and not having control over children which poses an immediate health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3