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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215667
Report Date: 10/03/2023
Date Signed: 10/03/2023 03:44:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2023 and conducted by Evaluator Laura Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230710093458
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:DULCE CONTRERASFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:106CENSUS: 61DATE:
10/03/2023
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:Zenaida Hernandez-GarciaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Day care staff inappropriately touched day care child
INVESTIGATION FINDINGS:
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On October 3, 2023 at 12:35 PM Licensing Program Analyst (LPA) Laura Villanueva made an unannounced inspection to conclude the investigation for the above allegation. LPA met with acting director, Zenaida Herandez-Garcia and explained the purpose of the visit. LPA conducted a tour of the facility inside and outside with acting director. LPA observed a total of 61 children under the care and supervision of 8 staff.

The Department of Social Services Community Care Licensing Investigations Branch (IB) and the Simi Valley Police Department (SVPD) investigated the allegations. The complainant, acting director, and staff named in allegation were interviewed by a police officer from the Simi Valley Police Department. Complainant claimed her child had been tickled in inappropriate places. Complainant does not know when this started, but mentioned child has been going to the school for approximately five months. There is no specific time or date when this incident occurred and child had no injuries which would be consistent of her being molested.

CONTINUED ON LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Laura Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20230710093458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 10/03/2023
NARRATIVE
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 Further investigation showed that accused staff does not have a criminal history and has applied for and has teacher credentials. On July 6, 2023 complainant was advised by acting director, she had outstanding child care tuition and her child would not be able to return to the center until fees were paid. Later that day complainant called to bring up the allegation against staff. The child's last day of attendance was the same day.

Staff did admit to tickling child in a reasonable manner, the lack of any physical or surveillance evidence and no eyewitness available, the investigation was unable to establish a crime at this time.

“Based on investigation completed by IB and SVPD which included complainant, parent and staff interviews the allegations may have happened or invalid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited for today.

Exit interview conducted with acting director, Zenaida Hernandez-Garcia. A copy of the Appeal Rights (LIC 9058 FAS 01/16) was given and explained. A signature on this form acknowledges receipt of these rights. A notice of site visit was given.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Laura Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2