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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215667
Report Date: 01/09/2024
Date Signed: 01/09/2024 10:31:47 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231018151658
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:DULCE CONTRERASFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:106CENSUS: 61DATE:
01/09/2024
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Zenaida Garcia & Marlene YbarraTIME COMPLETED:
10:46 AM
ALLEGATION(S):
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Staff did not prevent day-care children from inserting items into another day-care child's underwear.
INVESTIGATION FINDINGS:
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On January 9, 2024 Licensing Program Analysts (LPA's) Susana Martinez and Veronica Diaz conducted an unannounced inspection to deliver the findings of the above mentioned allegations. LPA's met with director Marlene Ybarra and assistance director Zenaida Garcia and advised them of the purpose for the inspection. Together with the directors LPA's toured the facility inside and outside. At the time of inspection there were 61 children and 8 staff members.

The Department received a complaint alleging staff did not prevent day-care children from inserting items into another day-care child's underwear. LPA's conducted interviews with the reporting party (RP), staff members, and parents. The RP indicated they were unsure if another child put items into day-care child's underwear or if it was the child itself. Staff indicated they were unaware of how the child inserted items into underwear. No staff member witnessed children putting items into each others underwear. Staff indicated they have been keeping a close eye on all students and no similar incidents have occurred.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20231018151658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 01/09/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of site visit was given.

Report was reviewed with directors Zenaida Garcia & Marlene Ybarra.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2