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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215667
Report Date: 05/01/2024
Date Signed: 05/01/2024 01:48:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2024 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240311114325
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:DULCE CONTRERASFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:106CENSUS: 67DATE:
05/01/2024
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Marlene YbarraTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Staff are not reporting incident(s) involving day care child as necessary.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 1, 2024 Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above mentioned allegation. LPA met with site director Marlene Ybarra and Assistant Director Zenaida Garcia Navarrete advised them for the purpose for this inspection. Together with the director and assistant director, LPA toured the facility inside and outside. At the time of inspection there were 67 children in the care of 9 staff.

The Department received a complaint alleging that staff are not reporting incidents involving day care child as necessary. LPA conducted staff and parent interviews. Most staff interviewed indicated all incidents are logged and reported to the site supervisor. One staff member indicated that on occasion a bump on the head it not reported. Parents who were interviewed indicated they are satisfied with the center’s communication but don’t always obtain incident reports from the center. One parent indicating their child is the one who informs them about injuries at school instead of teachers.




Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20240311114325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 05/01/2024
NARRATIVE
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Based on LPAs observations, interviews which were conducted, documents gathered and/or record reviews, the preponderance of evidence standard has been met, therefore the above allegations is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code,

Technical Violation was issued during today's inspection.

Exit interview conducted, report was reviewed, and appeals rights given to director Marlene Ybarra

Notice of Site visit was provided and must remain posted for the next 30 days.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2024 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240311114325

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:DULCE CONTRERASFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:106CENSUS: 67DATE:
05/01/2024
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:Marlene YbarraTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not preventing day care child from biting other day care children while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 1, 2024 Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above mentioned allegation. LPA met with site director Marlene Ybarra and Assistant Director Zenaida Garcia Navarrete advised them for the purpose for this inspection. Together with the director and assistant director, LPA toured the facility inside and outside. At the time of inspection there were 67 children in the care of 9 staff.

The Department received a complaint alleging that facility staff did not prevent a child from biting another child in care. LPA Martinez contacted the reporting party (RP) to obtain more information regarding the allegation. RP stated that their child (C1) has sustained several bites from another child (C2) on separate dates. Center staff and parent interviews were conducted.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20240311114325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 05/01/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
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32
Staff interviewed follow the same protocol when children are injured. Children are re-directed and talked to. Parents interviewed were satisfied with the level of care and did not have any concerns.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Notice of site visit was given.

Report was reviewed with director Marlene Ybarra.
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4