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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215667
Report Date: 10/23/2025
Date Signed: 10/23/2025 10:15:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20250820131315
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566215667
ADMINISTRATOR:MARLENE YBARRAFACILITY TYPE:
850
ADDRESS:2003 YOSEMITE AVENUETELEPHONE:
(805) 520-5913
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:106CENSUS: 51DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Marlene Ybarra and Zenaida Garcia NavarreteTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff handle day-care children in a rough manner.
Staff yell at day-care children.
Staff are operating out of ratio.
Staff do not provide adequate supervision to children in care.
Staff did not prevent hand, foot, and mouth outbreak.
Staff did not notify parents of communicable disease outbreak.
Staff engaged in inappropriate altercations in the presence of day care children.
INVESTIGATION FINDINGS:
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On 10/23/25 at 9:30am, Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings regarding the above allegations. LPA met with director Marlene Ybarra assistant director Zenaida Garcia Navarrete and explained the purpose of the visit. Together, we toured the facility indoors and outdoors. At the time of the inspection, there were 51 children and 9 staff present.

The Department received a complaint containing the above allegations. The investigation included two unannounced inspections, a review of facility records, and interviews with the director, staff, and parents.

During the investigation, LPA reviewed staff and children’s files, and the facility’s illness policies and procedures. Records showed no unreported incidents or failures to follow health protocols. During both inspections, LPA observed appropriate staff to child ratios and confirmed that staff were actively supervising children. The isolation area was available, and staff demonstrated an understanding of procedures for separating sick children when necessary.
Continued LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250820131315
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566215667
VISIT DATE: 10/23/2025
NARRATIVE
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Interviews with staff indicated that they denied the allegations. Staff showed knowledge of proper care and supervision, staff to child ratios, personal rights, and illness reporting procedures. Parents interviewed stated they had not observed staff acting roughly, yelling, or engaging in inappropriate behavior. Parents also said they were satisfied with the care and supervision provided and had no concerns about how the facility responds when children become ill.

Based on LPA observations, record review, and interviews, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided, and the report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Marlene Ybarra.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2