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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215929
Report Date: 01/24/2024
Date Signed: 01/24/2024 01:41:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2023 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20231027114041
FACILITY NAME:GARCIA FCC AKA FIRST STEPS DAYCAREFACILITY NUMBER:
566215929
ADMINISTRATOR:ASHLEY GARCIA; SEAN HARRISFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 558-9374
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:14CENSUS: 12DATE:
01/24/2024
UNANNOUNCEDTIME BEGAN:
11:43 AM
MET WITH:Ashley GarciaTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Personal Rights - Child sustained unexplained bruises while in care
Personal Rights - Child sustained unexplained diaper rash while in care
INVESTIGATION FINDINGS:
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On January 24 2024 Licensing Program Analyst (LPA) Giovani Gonzalez conducted an unannounced inspection at the abovementioned Family Child Care Home (FCCH) to conclude a complaint investigation. LPA met with one of the assistants and informed them of the purpose of the inspection. LPA spoke to Licensee Ashley Garcia on the phone who later arrived at 12:25PM. LPA in the company of the assistant toured the FCCH. At the time of the inspection there were 12 children present and 2 assistants providing care.

The investigation included interviews with the Licensee, parents and record review.

The allegation of Personal Rights - Child Sustained unexplained bruises while in care could not be corroborated. Interviews with parents and licensee revealed that parents are informed of minor injuries verbally. Record review revealed that when P1 had questions regarding bruises and the Licensee would inform them what had occurred. Based on the information obtained the allegation is deemed unsubstantiated.

CONTINUED PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20231027114041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: GARCIA FCC AKA FIRST STEPS DAYCARE
FACILITY NUMBER: 566215929
VISIT DATE: 01/24/2024
NARRATIVE
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The allegation of Personal Rights - Child sustained unexplained diaper rash while in care could not be corroborated. Interviews with parents revealed that they do not have any issues with diaper rashes while their children were in care at this FCCH and that they were satisfied with the care and supervision provided by the FCCH. Interview with Licensee revealed that they check diapers hourly and that there are plenty of hands to ensure that children do not sit in dirty diapers. Based on the information provided it the above allegation is deemed unsubstantiated.

Exit interview was conducted and report was reviewed with Licensee Ashley Garcia. Notice of site visit was given.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2