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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216130
Report Date: 12/04/2025
Date Signed: 12/04/2025 04:00:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2025 and conducted by Evaluator Cynthia Alvarez
COMPLAINT CONTROL NUMBER: 17-CC-20251125111652
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
566216130
ADMINISTRATOR:MARISELA GARCIAFACILITY TYPE:
850
ADDRESS:28370 ROADSIDE DRIVETELEPHONE:
(818) 889-9841
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:140CENSUS: 27DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
09:43 AM
MET WITH:Marisela GarciaTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not ensure the playground was not in disrepair
Staff did not prevent day care children from having access to hazardous items
INVESTIGATION FINDINGS:
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On 12/4/25, Licensing Program Analyst (LPA) Cynthia Alvarez conducted an unannounced complaint inspection. LPA with Director Marisela Garcia. Together, Director and LPA toured the facility inside and outside. At the time of inspection there were 27 children in care and 6 teachers.

During the inspection of the outside area, LPA observed a broken slide on the playground, the Director stated that it had been broken on November 12, 2025, it broke when a child jumped from the top of the slide and landed at the bottom, once they lande, the slide broke. Director stated they put in a ticket for the slide to be repaired but it has not been fixed as of yet. LPA asked if the children are allowed on the broken slide or if there have been any injuries associated with the broken slide, Director stated the teachers are redirecting children away from the area where the slide is located. Director indicated there have not been any injuries reported due to the broken slide. LPA asked director why they have not sealed or tape off the slide, Director stated that re directing children away from the area has been working; therefore, there has not been a reason to tape off the slide. LPA observed the playground to be large in size and asked Director how many teachers are outside while the children play. Director stated there is always atleast 2 teachers with 12-16 children.

(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20251125111652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 566216130
VISIT DATE: 12/04/2025
NARRATIVE
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Also, during the inspection of the playground LPA also observed water irrigation holes without their lids, leaving a open hole on the ground. LPA asked Director why the irrigation holes were uncovered, Director stated they did not know who or why they were uncovered. LPA advised that the holes on the ground are big enough to fit a child's foot in it makes it unsafe for children to be around as they can trip, fall and injure themselves. LPA and Director found the lids on the playground and covered the holes.

Based on LPAs observation, and interview with the Director, the preponderance of evidence standard has been met, therefore both above allegation are found to be SUBSTANTIATED. California Code of Regulation, (Title 22 Division 12, 101239 (n) is being cited), see LIC809D.

Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

During today’s inspection, 1 Type B citation was given and 1 Technical Violation was provided . Appeal Rights were provided to Director.

Exit interview conducted and report was reviewed with Director Maricela Garcia.

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20251125111652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 566216130
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/04/2025
Section Cited
CCR
101239(n)
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101239 Fixtures, Furniture, Equipment and Supplies (n) Furniture and equipment shall be maintained in good condition, free of sharp, loose or pointed parts.

This requirement is not met as evidenced by:
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Center will fix or remove the broken slide and will send a picture of the playground equipment once the repair/removal has been completed to LPA via email cynrhia.alvarez@dss.ca.gov
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Based on observations, LPA observed a broken slide in the playground which poses a potential Health and Safety risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4