<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216130
Report Date: 12/29/2025
Date Signed: 12/29/2025 11:43:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2025 and conducted by Evaluator Cynthia Alvarez
COMPLAINT CONTROL NUMBER: 17-CC-20251125111652
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
566216130
ADMINISTRATOR:MARISELA GARCIAFACILITY TYPE:
850
ADDRESS:28370 ROADSIDE DRIVETELEPHONE:
(818) 889-9841
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:140CENSUS: 24DATE:
12/29/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Maricela GarciaTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
 Children sustained injuries due to staff neglect/ broken playground equipment
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 29, 2025, at 10:16 AM, Licensing Program Analysts(LPAs) Cynthia Alvarez & Veronica Diaz conducted an unannounced inspection at the abovementioned Facility to deliver the findings for a Complaint related to alleged children were getting injured due to poor quality playground equipment. LPAs met with Maricela Garcia, Director of the facility and advised them of the purpose of the inspection. It should be noted LPAs observed 24 children on site along with an 3 teachers (cleared and associated) providing care and supervision.

The investigation included observations, parent interviews, record reviews and two unannounced site inspections. As noted above, the specific allegations of the complaint are that the facility did not have adequate playground equipment, resulting in children’s injuries.

LPAs were unable to corroborate or validate the allegations of the complaint. Contrary to the complaint, director of the facility did not note any injuries because of the outdoor play equipment. Furthermore, the parents interviewed stated that they were satisfied with the play equipment that they have observed, and none reported their children had suffered injuries due to the play equipment, additionally, they were overall satisfied with the facility.

(CONT. 809-C, Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20251125111652
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 566216130
VISIT DATE: 12/29/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to Director. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.

Exit interview conducted and report was reviewed with Director Maricela Garcia

SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Cynthia Alvarez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2