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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216737
Report Date: 06/04/2024
Date Signed: 06/04/2024 02:39:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Veronica Diaz
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240304142850
FACILITY NAME:SEGRAY AT THE OAKSFACILITY NUMBER:
566216737
ADMINISTRATOR:LINDSEY FLAMFACILITY TYPE:
860
ADDRESS:3277 FOOTHILL BLVD.TELEPHONE:
(949) 500-4272
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91361
CAPACITY:125CENSUS: 65DATE:
06/04/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Lindsey FlamTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner
Staff did not allow daycare child to nap
INVESTIGATION FINDINGS:
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On 6/4/2024 and 1:30 Licensing Program Analysts (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above-mentioned allegations. LPA met with Director Lindsey Flam and advised them of the purpose for the inspection. Together with the director LPA toured the facility inside and outside. At the time of inspection there were 65 children and 12 staff members.

The Department received a complaint alleging Staff handled daycare child in a rough manner and Staff did not allow daycare child to nap. LPA conducted interviews with staff members, and parents. based interview with staff, record reviews and LPA personal observation there is no sufficient evidence in the above allegations. LPA made 2 unannounced visits at one of the visits LPA observed children napping or laying down on their mats. LPA interviewed parents and no concerns with staff, or their children napping was stated. Parents are very happy with the care of their children. Interviewed Staff regarding complaint and deny any allegations staff handling child in care in a rough manner or not allowing a child to nap during nap time. LPA reviewed documents showing center is in ratio.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240304142850
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: SEGRAY AT THE OAKS
FACILITY NUMBER: 566216737
VISIT DATE: 06/04/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Notice of site visit was given.

Report was reviewed with director Lindsey Flam.

SUPERVISORS NAME: George Mingle
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2