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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 567609703
Report Date: 11/13/2025
Date Signed: 11/13/2025 04:46:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Esther Cortez
COMPLAINT CONTROL NUMBER: 29-AS-20251106085351
FACILITY NAME:REESEJOY CARE HOMEFACILITY NUMBER:
567609703
ADMINISTRATOR:DELA VEGA RAMIREZ, ROBERTOFACILITY TYPE:
740
ADDRESS:1355 JUANITA AVETELEPHONE:
(805) 278-4043
CITY:OXNARDSTATE: CAZIP CODE:
93030
CAPACITY:6CENSUS: 5DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Roberto Dela Vega RamirezTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility did not issue a refund to a resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Esther Cortez conducted an unannounced initial 10-day complaint visit for the above allegation. Upon arrival, LPA met with staff and explained the reason for the visit. Administrator Roberto Dela Vega Ramirez arrived at approximately 11:30 a.m. and was explained the reason for the visit. Entrance interview conducted.

During today's inspection, the LPA interviewed the Administrator, one (1) staff, conducted phone interviews with R1 and R1's family member, conducted a file review, and obtained copies of resident records and other pertinent documents relevant to the investigation.

Report will continue on LIC9099-C, 2nd page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251106085351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: REESEJOY CARE HOME
FACILITY NUMBER: 567609703
VISIT DATE: 11/13/2025
NARRATIVE
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On the allegation “Facility did not issue a refund to a resident in care” it is the concern of the Reporting Party (RP) that Resident 1 (R1) paid $6500 on 10/16/25 to live at the facility for thirty days, however R1 moved out on 10/20/25, requested a refund for the days they did not live at the facility and R1 did not receive a refund.

A review of R1’s Admission agreement revealed that under the Facilities refund policy the facility requires a thirty (30) day notice of intent to vacate from the resident or resident’s responsible party unless agreed in writing and in advance with the administrator. The admission’s agreement was signed and dated by R1 on 10/16/2025. Interviews with staff and R1 confirmed that even though R1 left on 10/20/25, R1 did not give a 30 day notice of intent to vacate. Additionally, the Administrator revealed that they are willing to work with R1 to issue a proportional refund.

Based on the information gathered, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore the allegation “facility did not issue a refund to a resident in care” is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of today's report was provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Esther Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2