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32 | Report Continued from LIC 9099...
It was alleged that residents are not being given 90 days written notice for an increase in rates. It is the complainant’s concern that the letter of increase was received in the first week on November; however, the increased rate is to take in effect on the first of the year. Record review and interviews conducted revealed that the facility issued written notices to all residents whose level of care was affected by the rate increase. The LPA obtained and reviewed a copy of the notice, dated 11/01/2025, which stated that the new service rates would be effective 02/01/2026. Interviews with facility staff revealed that following a change in management, resident care plans were reviewed, and it was determined that several residents were receiving services that were not reflected in their current care plans. As a result, care plans were updated to accurately reflect the appropriate level of care and corresponding fees. Interviews with residents revealed that they received written notice of the rate increase in their mailboxes. Four out of four residents interviewed confirmed receiving the notice in early November. Furthermore, residents interviewed did not express or report any concerns regarding insufficient notice of the rate increase. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “residents are not being given 90 days written notice for an increase in rates”. Therefore, this allegation is deemed Unsubstantiated at this time.
Exit interview conducted. A copy of the report was issued.
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