573621446-10-26-2023-53-CC-CHUR-CWZVJ5-20231027162811

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 573621446
Report Date: 10/26/2023
Date Signed: 10/26/2023 09:27:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Lauren Scott

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20231011111633

FACILITY NAME:	ALPHABET SOUP CHILDCARE		FACILITY NUMBER:	573621446
ADMINISTRATOR:	CLAUDIA AGUILERA POWELL		FACILITY TYPE:	850
ADDRESS:	1210 COMMERCE AVENUE SUITE 4		TELEPHONE:	(530) 330-5004
CITY:	WOODLAND	STATE: CA	ZIP CODE:	95776
CAPACITY:	48	CENSUS: 25	DATE:	10/26/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Kari Roberts Powell		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff yell at day care children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Lauren Scott and Elizabeth Santiago and met with Director, Kari Roberts Powell to deliver the findings of the complaint investigation regarding the above allegation.
During the course of the investigation, LPA Scott conducted interviews with staff, parents and children. Through interviews, it was revealed that staff may use a louder tone to project over the classroom, but not necessarily to “yell” directly at children. LPA discussed teacher voice levels with the facility at time of visit.
Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.
Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Lauren Scott
LICENSING EVALUATOR SIGNATURE:	DATE: 10/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 1