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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 573621841
Report Date: 11/04/2022
Date Signed: 11/04/2022 02:28:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2022 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20220811152851
FACILITY NAME:CARING CONNECTION CHILDREN'S CENTER, INC.FACILITY NUMBER:
573621841
ADMINISTRATOR:FRISTOE, MELANIEFACILITY TYPE:
850
ADDRESS:703 WESTACRE ROADTELEPHONE:
(916) 899-9121
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95691
CAPACITY:30CENSUS: 18DATE:
11/04/2022
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Lauren GarciaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Neglect/Lack of Supervision - Day care child sustained injury while in care
INVESTIGATION FINDINGS:
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On 11/04/2022 at 10:30 AM, Licensing Program Analysts (LPAs) Tiffanie Diep and Arianna Manabat met with Director, Lauren Garcia, to conduct an unannounced visit to deliver the findings of a complaint investigation regarding the above allegation. There were three staff present supervising 18 children.

During the course of the investigation, LPA conducted interviews with reporting parties, Director, and staff and obtained information pertaining to the allegation. It was alleged that a day care child sustained an injury while in care. Interviews conducted and relevant documents obtained revealed that a day care child sustained burns while in care as a result of lack of visual supervision by facility staff.

Continues on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeanne Smith
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2022 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20220811152851

FACILITY NAME:CARING CONNECTION CHILDREN'S CENTER, INC.FACILITY NUMBER:
573621841
ADMINISTRATOR:FRISTOE, MELANIEFACILITY TYPE:
850
ADDRESS:703 WESTACRE ROADTELEPHONE:
(916) 899-9121
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95691
CAPACITY:30CENSUS: 18DATE:
11/04/2022
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Lauren GarciaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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9
Personal Rights - Staff left day care child in soiled clothing
INVESTIGATION FINDINGS:
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On 11/04/2022 at 11:45 AM, Licensing Program Analysts (LPAs) Tiffanie Diep and Arianna Manabat met with Director, Lauren Garcia, to conduct an unannounced visit to deliver the findings of a complaint investigation regarding the above allegation. There were three staff present supervising 18 children.

During the course of the investigation, LPA conducted interviews with reporting parties, Director, and staff and obtained information pertaining to the allegation. It was alleged that staff left a day care child in soiled clothing. Interviews conducted and relevant documents obtained revealed that the child was wearing stained clothing upon pick up and the facility did not have extra clothes to change the child into.

Continues on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeanne Smith
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20220811152851
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: CARING CONNECTION CHILDREN'S CENTER, INC.
FACILITY NUMBER: 573621841
VISIT DATE: 11/04/2022
NARRATIVE
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Based on the information obtained throughout the course of this investigation, the above allegations could not be substantiated or dismissed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the Director, Lauren Garcia. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jeanne Smith
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 53-CC-20220811152851
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
FACILITY NAME: CARING CONNECTION CHILDREN'S CENTER, INC.
FACILITY NUMBER: 573621841
VISIT DATE: 11/04/2022
NARRATIVE
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Based on the information obtained throughout the course of the investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Title 22 Regulations are being cited on the attached 9099-D pages.

LPA informed the Director, Lauren Garcia, that this report dated 11/04/2022 documents one Type A citation which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care. LPA informed the Director to provide a copy of this licensing report dated 11/04/2022 that documents the Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224, Acknowledgement of Receipt of Licensing Reports, must be placed in each child's file for verification.

An exit interview was conducted and report was reviewed with the Director, Lauren Garcia. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jeanne Smith
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 53-CC-20220811152851
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: CARING CONNECTION CHILDREN'S CENTER, INC.
FACILITY NUMBER: 573621841
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/04/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/07/2022
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide...supervision...(1) No child(ren) shall be left without...supervision...at any time...Supervision shall include visual observation
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Director will ensure that the door is closed to the kitchen when children are present. Director has already implemented changes to enrollement process.
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This requirement was not met as evidenced by: The licensee did not ensure visual supervision of a day care child resulting in a child sustaining burns which poses an immediate health, safety, or personal rights risk to children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeanne Smith
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5