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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 573622392
Report Date: 03/28/2022
Date Signed: 03/28/2022 08:59:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2022 and conducted by Evaluator Aruna Sridharan
COMPLAINT CONTROL NUMBER: 53-CC-20220207094636
FACILITY NAME:KANDELA, SUSANFACILITY NUMBER:
573622392
ADMINISTRATOR:KANDELA, SUSANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 628-3555
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95691
CAPACITY:14CENSUS: 10DATE:
03/28/2022
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Susan Kandela
TIME COMPLETED:
09:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
License: Licensee is not at facility adequate amount of time
License: Licensee is operating out of capacity
Personal Rights: Staff not meeting daycare child's diapering needs
Personal Rights: Licensee does not ensure a safe and healthful environment for daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/28/22 Licensing Program Analysts (LPAs) Aruna Sridharan and Erwin Tjhia met with licensee Susan Kandela to deliver the findings of the complaint investigation regarding the above allegations. There were five allegations made against the facility. One allegation has already been concluded.
During the investigation, LPAs conducted interviews and obtained documents pertaining to allegations. The first allegation that the licensee is not at the facility for an adequate time. The interviews and observations did not corroborate with the allegation and hence the allegation is unsubstantiated. The second allegation was about licensee operating out of capacity. Inconsistent statements were received form the reporting party and individuals interviewed. The third and fourth allegations were about not meeting diapering needs and not ensuring safe and healthful environment for daycare children. The interviews and observations did not corroborate with these two allegations and hence the allegations are unsubstantiated.
An unsubstantiated allegation means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted, and a Notice of Site Visit and appeal rights were provided to facility representative.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Justin L Denton
LICENSING EVALUATOR NAME: Aruna Sridharan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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