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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 574500508
Report Date: 09/28/2023
Date Signed: 09/28/2023 10:56:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2023 and conducted by Evaluator Lauren Scott
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20230815142340
FACILITY NAME:REICHENBACH, REBEKAHFACILITY NUMBER:
574500508
ADMINISTRATOR:REICHENBACH, REBEKAHFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 204-0254
CITY:WOODLANDSTATE: CAZIP CODE:
95695
CAPACITY:14CENSUS: 3DATE:
09/28/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee, Rebekah ReichenbachTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
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9
Licensee does not meet day care children’s diapering needs.
Licensee yells at day care children.
Provider(s) handled day care children in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
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9
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Licensing Program Analysts (LPAs) Lauren Scott and Elizabeth Santiago met with licensee, Rebekah Reichenbach, to deliver the findings of the complaint investigation regarding the above allegations.
During the course of the investigation, LPA Scott conducted interviews, and obtained information pertaining to the allegations. It was alleged that staff were handling children in a rough manner, yelling at children and failing to meet the children’s diapering needs. LPA reviewed a diapering schedule and discussed diapering in interviews. LPA received mixed information due to the number of families who had children in diapers. Interviews were conducted regarding discipline policies, including yelling and handling children in a rough manner. Interviews revealed discipline conversations have taken place between most families.
Based on the information obtained throughout the course of this investigation the above allegations could not be substantiated or dismissed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.
Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Lauren Scott
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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