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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585401282
Report Date: 05/05/2023
Date Signed: 05/05/2023 11:18:45 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2023 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230405173456
FACILITY NAME:KIDS COUNTRY CARELANDFACILITY NUMBER:
585401282
ADMINISTRATOR:WEBB, LENAFACILITY TYPE:
850
ADDRESS:900 OLIVE STREETTELEPHONE:
(530) 633-9369
CITY:WHEATLANDSTATE: CAZIP CODE:
95692
CAPACITY:68CENSUS: 48DATE:
05/05/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Lena Webb, DirectorTIME COMPLETED:
11:21 AM
ALLEGATION(S):
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Day-care child was left outside unattended.
Facility staff failed to recognize signs of illness.
Facility staff failed to report incident as required.
INVESTIGATION FINDINGS:
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On 5/5/23 Licensing Program Analyst (LPA) E. Laird conducted an unannounced complaint inspection for the purpose of delivering complaint findings.

On 4/12/23 @ 9:25am LPA E. Laird conducted an unannounced complaint inspection and met with S1. The facility director was not present on the day of inspection. It has been alleged a day-care child was left outside unattended, facility staff failed to recognize signs of illness, and facility staff failed to report incident as required. S1 stated C1 was left outside unattended for approximately 10 minutes. Staff had taken the children inside for lunch and did not notice C1 was missing. P2 showed and discovered C1 asleep on the playground. C1 had a temperature and was feeling ill. S1 stated they were unaware C1 was ill. S1 stated they did not report the incident to licensing and assumed the facility director would handle reporting.

Report continued on 9099C
Substantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20230405173456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KIDS COUNTRY CARELAND
FACILITY NUMBER: 585401282
VISIT DATE: 05/05/2023
NARRATIVE
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On 4/12/23 @ 10:00am LPA E. Laird conducted an interview with 2 staff at the facility (S1 and S2). S1 and S2 stated the incident occurred on 4/5/23 around 11:20am. They had brought the children inside for lunch when P2 showed up holding C1 and stated they had found C1 asleep on the playground. S1 and S2 stated they were unaware C1 was outside. S1 and S2 stated based on when they had come inside for lunch, C1 was outside for approximately 10 minutes. S1 stated P1 mentioned C1 had a fever when they were picked up from day-care. S1 and S2 stated they never noticed the child acting sick or lethargic or abnormal in any way. S1 and S2 stated they did not report the incident because they thought the facility director would submit the report to licensing.

On 4/28/23 @ 11:03am LPA E. Laird conducted telephone interviews with 2 parents (P1 and P2). P1 and P2 stated C1 was found on the playground asleep and unattended. P2 stated they arrived at the facility at approximately 11:30am to pick up C1 when they noticed C1 asleep on the playground. P2 stated C1 was found asleep, in their jacket, lying in the sun. P2 picked up C1 and took them inside. Staff were unaware C1 was outside and stated C1 was outside for approximately 10 minutes. P2 stated they signed C1 out and took C1 home. P2 stated C1 had a fever of approximately 102. P1 stated C1 came down with an illness which was going around the facility at that time.

On 4/28/23 @ 11:32am LPA E. Laird conducted a telephone interview with facility director Lena Webb. Lena stated she was in another classroom when the incident occurred. Lena stated she was told S1 was outside and S2 was inside. S1 thought they had all of the kids and didn't notice C1 was missing. C1’s parent had shown up and found C1 on the playground. Lena stated as soon as she was notified of the situation, she went to speak to the teachers who stated C1 was outside for approximately 10-15 minutes alone. Lena stated staff were unaware C1 was feeling ill or had a fever. Lena stated the facility was experiencing an outbreak of hand-foot-mouth during that time and had posted notifications on all classroom doors. Lena stated she was unaware she needed to contact CCL regarding the incident involving C1.

Report continued on 9099C

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20230405173456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: KIDS COUNTRY CARELAND
FACILITY NUMBER: 585401282
VISIT DATE: 05/05/2023
NARRATIVE
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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.

LPA E. Laird explained a Type A citation will be cited and shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA E. Laird further explained that a copy of this licensing report dated 5/5/23 that documents any Type A citations shall be provided to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

The Notice of Site Visit must be posted for 30 days.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20230405173456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KIDS COUNTRY CARELAND
FACILITY NUMBER: 585401282
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/05/2023
Section Cited
HSC
1596.99(c)(3)(c)
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1596.99(c)(3)(c) The department shall assess an immediate civil penalty of five hundred dollars ($500) per violation and one hundred dollars ($100) for each day the violation continues after citation, for any of the following serious violations:(3) Absence of supervision, including, but not limited to, a child left unattended, and supervision of a child by a person under 18 years of age...
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Director will submit a detailed written plan on how children will be counted and how staff will ensure children are supervised at all times.
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This requirement was not met as evidenced by: Based on interviews child (C1) was usupervised for approximately 10 minutes on the playground. An immediate civil penalty of $500 applies. This poses an immediate health and safety risk to children in care.
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Recommended resource for Active Supervision training:
https://ccld.childcarevideos.org/child-care-center-operators/supervising-children-in-child-care-centers/
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20230405173456
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: KIDS COUNTRY CARELAND
FACILITY NUMBER: 585401282
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/05/2023
Section Cited
CCR
101226.1(a)(1)(B)
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101226.1(a)(1)(B) The licensee shall be responsible for ensuring that children with obvious symptoms of illness including, but not limited to, fever or vomiting, are not accepted.(1)Additional attention shall be paid to children who: (B)Have been exposed to a contagious disease.
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Facility director to hold an all-staff meeting to go over regulations and processes. An agenda with signatures acknowledging trainings will be provided to CCL by 6/5/23.
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This requirement was not met as evidenced by: Based on interviews stating the facility was experiencing an outbreak of a contagious disease which C1 was exposed to. This poses a potential health and safety risk to children in care
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Type B
05/05/2023
Section Cited
CCR
101212(d)(1)(C)
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101212(d)(1)(C) upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department....In addition, a written report containing the information...shall be submitted to the Department within seven days following the occurrence of such event. (1)Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.
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Facility director to hold an all-staff meeting to go over regulations, processes, and video on reporting requirements. An agenda with signatures acknowledging trainings will be provided to CCL by 6/5/23.
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This was requirement was not met as evidence by: Based on file review, the facility did not notify the department which poses a potential health and safety risk to children in care.
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Recommended resource for Reporting Requirements training:
https://ccld.childcarevideos.org/child-care-center-operators/child-care-reporting-requirements/
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5