<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585402638
Report Date: 05/27/2025
Date Signed: 05/27/2025 10:03:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Tammy Dutra
COMPLAINT CONTROL NUMBER: 13-CC-20250325153351
FACILITY NAME:E CENTER HS PGMS - BEVERLY TERRACE CENTERFACILITY NUMBER:
585402638
ADMINISTRATOR:AGUILAR, ELVIAFACILITY TYPE:
850
ADDRESS:5903 LOWE AVENUETELEPHONE:
(530) 742-2485
CITY:MARYSVILLESTATE: CAZIP CODE:
95901
CAPACITY:20CENSUS: 7DATE:
05/27/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Patricia SchweitzerTIME COMPLETED:
10:07 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled child roughly
Facility did not follow reporting requirements
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/23/25 at 8:55 am, Licensing Program Analyst (LPA) Tammy Dutra conducted an unannounced complaint inspection and met with facility representative Patricia Schweitzer. It was alleged that staff handled child roughly and facility did not follow reporting requirements. Specifically, that a child in care had been pulled roughly by a staff member and a parent was not informed of an injury.

The Director was interviewed on 4/2/25 at 2:15pm and stated that she knew about one incident involving a child being pulled but did not know that a child had fallen off a chair. The Director stated that if there was an injury or accident there would be an ouch report in the file for the child. The Director stated she had spoken to the parent regarding an incident and was told they did not want to file a complaint.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20250325153351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - BEVERLY TERRACE CENTER
FACILITY NUMBER: 585402638
VISIT DATE: 05/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The Director stated there has been an internal investigation going on due to a staff member sharing concerns related to the first allegation. The Director stated they have put new systems in place to address the parent’s concern and attempt to prevent any future injuries at the center.

Three staff members (S1-S3) were interviewed on 4/2/25 and stated they had knowledge of a complaint regarding a child being pulled in front of a parent. S2 and S3 knew there had been a few incidents that involved C1 getting hurt. S2 shared documents reporting the incident to the parent. S3 indicated there have concerns about the facility reporting injuries in a timely manner and they have had conversations with a concerned parent regarding another staff member.

Four parents (P1-P4) were interviewed on 5/22/25. One parent (P1) denied any knowledge of these allegations. One parent (P2) stated they have noticed small marks on their child but have never witnessed any teachers handling children roughly. P2 stated the center is very good communicating incidents. One parent (P3) shared that while they have seen a staff member smack something out of a child’s hand, they have never seen them handled roughly. P3 shared their child tells them they get hurt by other children, but the staff are not reporting those incidents to the parent. P4 stated their child has had some injuries that are unexplained. P4 stated that normally all incidents are reported in a timely manner.

LPA obtained two illness and injury reports for C1 that documented two of the injuries they sustained while supervised in the facility.

During today’s inspection, the facility was toured and LPA observed seven children and three staff present. LPA did not observe any Title 22 violations during the visit.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the facility representative Patricia Schweitzer. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Tammy Dutra
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2