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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585407939
Report Date: 05/17/2024
Date Signed: 05/17/2024 02:54:07 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2024 and conducted by Evaluator Elizabeth Friese
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240418093625
FACILITY NAME:E CENTER PGMS - OLIVEHURSTFACILITY NUMBER:
585407939
ADMINISTRATOR:CHERI HARGISFACILITY TYPE:
830
ADDRESS:1766 E. 8TH STREETTELEPHONE:
(530) 749-8005
CITY:OLIVEHURSTSTATE: CAZIP CODE:
95961
CAPACITY:44CENSUS: 10DATE:
05/17/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Cheri HargisTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not ensure reporting requirements were followed
INVESTIGATION FINDINGS:
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On 5/17/2024 @ 12:30 pm, Licensing Program Analyst (LPA) Elizabeth Friese conducted an unannounced complaint inspection for the purpose of delivering complaint findings and met with Director Cheri Hargis.

On 4/25/24 @ 9:40am, a complaint investigation inspection was made to the facility by Licensing Program Analyst (LPAs) Elizabeth Friese and Laura Chavez. It was alleged that facility staff failed to report an incident as required. LPA E. Friese conducted an interview this date @ 9:40am with Director Cheri Hargis, and a follow up interview was conducted on 5/14/24 @ 10:13am. Cheri stated during both interviews that she did not report a recent pest infestation or the treatment for the infestation to the parents/authorized representatives of children in care. Cheri also confirmed that all future unusual incidents will be reported/posted.
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.
Substantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 13-CC-20240418093625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: E CENTER PGMS - OLIVEHURST
FACILITY NUMBER: 585407939
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/17/2024
Section Cited
CCR
101212(f)
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101212 Reporting Requirements
(f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.
Specifically: (1) Events reported shall include the following:
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Director has agreed to notify parents and authorized representatives of all future unusual incidents. Upcoming pest control treatment was posted on all doors when LPA arrived this date.
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(C) Any unusual incident…that threatens the physical or emotional health or safety of any child.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
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