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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585407939
Report Date: 05/22/2024
Date Signed: 05/22/2024 10:40:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2024 and conducted by Evaluator Elizabeth Friese
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240521135551
FACILITY NAME:E CENTER PGMS - OLIVEHURSTFACILITY NUMBER:
585407939
ADMINISTRATOR:HARGIS, CHERIFACILITY TYPE:
830
ADDRESS:1766 8TH AVENUETELEPHONE:
(530) 749-8005
CITY:OLIVEHURSTSTATE: CAZIP CODE:
95961
CAPACITY:44CENSUS: 0DATE:
05/22/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Cheri HargisTIME COMPLETED:
10:55 AM
ALLEGATION(S):
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Staff are not providing a safe/healthful environment for the children
INVESTIGATION FINDINGS:
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On 5/22/24 @ 9:00am, Licensing Program Analyst (LPA) Elizabeth Friese conducted an unannounced complaint inspection for the purpose of delivering findings and met with Director Cheri Hargis. It was alleged that staff is not providing a safe/healthful environment for the children due to the smell of gas in the facility.
The Director was interviewed on 5/17/24 @ 1:27pm and stated that they have had PG&E out in the past due to a smell of gas and they detected no leaks at that time, and they thought that it may be another smell similar to gas. There is a natural gas detector in the kitchen that has not registered. LPA witnessed this detector being tested and it seems to be working. Additionally, Facilities personnel have checked the building several times and have been unable to find the source of the smell. LPA toured the facility’s gas points with Director Cheri Hargis and a Facilities Specialist (FS1) who arrived during LPA’s visit. FS1 agreed to turn off the gas to the range in the kitchen to see if that might alleviate the smell over the weekend. LPA smelled a slight gas-like odor in the front office, the hallway to the toddler classroom and in the kitchen during the tour. LPA did not smell any odors near either the water heater in the kitchen or the water heater in the preschool classroom.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20240521135551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER PGMS - OLIVEHURST
FACILITY NUMBER: 585407939
VISIT DATE: 05/22/2024
NARRATIVE
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4 staff (S1-S4) were interviewed 5/17/24 between 1:00pm and 1:30pm. S1 through S4 all described the smell as "like gas" or as though a "stove burner had not ignited".
2 parents (P1, P2) were interviewed between 1:18pm and 1:30pm.
P1 walked into the building complaining about the smell and said for 3-4 weeks the smell has been "very, very bad" and that it smells like a gas leak.
P2 walked into the building and stated that it smells like "when you leave the stove burner on and it doesn't ignite".
On 5/20/24 @ 10:51am, Director Cheri Hargis confirmed by email: “With the stove gas line turned off, there was no odor of gas this morning.”
LPA Friese toured the facility on 5/22/24 @ 9:00am and confirmed that the smell was gone. Additionally, LPA Friese re-interviewed S4 on 5/22/24 @ 9:05am and they also confirmed that there was no longer a smell of gas in the facility and had not been since last week.
Due to technical issues in the field on 5/17/24, for continuity both 5/17/24 and 5/22/24 visits are documented in this LIC 9099.
Based on the evidence obtained by interview and observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22) 101238(a), is being cited on the attached LIC 9099D.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20240521135551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: E CENTER PGMS - OLIVEHURST
FACILITY NUMBER: 585407939
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
05/22/2024
Section Cited
CCR
101238(a)
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The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
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The offending gas line has been shut off as of 5/17/24 and the stove is to be replaced. Gas line to new stove will be inspected at that time and replaced if defective.
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Based on interview and observation, the facility did not comply with the section cited above in 1 instance, which poses/posed an immediate risk to health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20240521135551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER PGMS - OLIVEHURST
FACILITY NUMBER: 585407939
VISIT DATE: 05/22/2024
NARRATIVE
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LPA Friese informed Director Cheri Hargis to provide a copy of this licensing report dated 5/22/24 that documents this Type A citation to parents/legal representatives of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/legal representatives for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted, appeal rights provided and report was reviewed with Director Cheri Hargis.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4