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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585407939
Report Date: 07/01/2024
Date Signed: 07/01/2024 11:34:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Elizabeth Friese
COMPLAINT CONTROL NUMBER: 13-CC-20240614114028
FACILITY NAME:E CENTER PGMS - OLIVEHURSTFACILITY NUMBER:
585407939
ADMINISTRATOR:HARGIS, CHERIFACILITY TYPE:
830
ADDRESS:1766 8TH AVENUETELEPHONE:
(530) 749-8005
CITY:OLIVEHURSTSTATE: CAZIP CODE:
95961
CAPACITY:44CENSUS: 15DATE:
07/01/2024
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Cheri HargisTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Staff accept children with symptoms of illness into the facility
INVESTIGATION FINDINGS:
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On 7/1/24 at 11:20am, Licensing Program Analyst Elizabeth Friese conducted an unannounced complaint inspection for the purpose of delivering findings and met with Director Cheri Hargis. It was alleged that staff accept children with symptoms of illness into the facility.
Cheri Hargis was interviewed on 6/14/2024 at 2:10pm and stated that the facility has a health policy in place which includes a daily health check questionnaire. If children are exhibiting 2 consistent symptoms, they are excluded for the day/sent home. There are children with seasonal allergies and other conditions who are allowed the 2 symptoms in addition to their existing. These children have signed plans in their files and their conditions are not public knowledge. Teaching staff notify Cheri throughout the day when symptoms are present, and there is an illness/injury report that is completed when symptoms of illness are exhibited. If unusual symptoms are present or if Cheri/staff are unclear on how to proceed they have a health nutrition manager and area manager available to consult. The health nutrition manager participates in the Health Advisory Committee w/local doctors, public health and community members who meet regularly and provide guidance on health matters in the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20240614114028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER PGMS - OLIVEHURST
FACILITY NUMBER: 585407939
VISIT DATE: 07/01/2024
NARRATIVE
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A current children's roster, employee roster, health check questionnaire/policy, seasonal allergy/special care plan, and illness/injury report were obtained by LPA Friese.
3 staff (S1-S3) and 3 parents (P1-P3) were interviewed on 6/27/24 and 6/28/24.
All 3 staff expressed some dissatisfaction with the policy, citing changes since COVID policies were in place (“3 wipe policy”) and concerns for their families as a result. S1 believes that the severity of one symptom should override the “2 symptom policy”, which they felt was not always followed. S2 stated that they believe parents are not always honest about their child’s symptoms, and S3 indicated that they had seen children allowed to stay despite having diarrhea or vomiting.
P1 and P2 are satisfied with the sick policy in place and P3 believes that their child has been sick “all the time” since starting daycare but has “never seen sick children in care”.

Based on the evidence obtained by interview and record review, LPA Elizabeth Friese determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Appeal rights were provided and exit interview conducted.
Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Elizabeth Friese
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2